Frequently Asked Questions
Setup
Sending Files
Downloading Files
Setup
How much does it cost?
There are several types of Tonsho account, offering a range of file sending and spam filtering
features. The Free Account is free (!), but has restricted features such as a limited number of file
sends and low storage space. To send files more frequently or to use any of the advanced features such as
automatic thumbnail images on the download page, you need one of our premium accounts starting at just £3
per month. For more details of the account prices and features see our pricing &
signup page.
Can I try it for free?
Yes! Just sign up for a Free Account here.
Does it work with Mac?
Yes! Our service works with all standard email programs, including Mac Mail.
Does it work with Linux?
Yes! Our service works with all standard email programs (using the POP3 and SMTP protocols).
It has been tested with Mozilla Thunderbird.
Does it work online?
You can send large files online using our website. You do not even need to have an email address,
we can provide one for you. However, to use the spam filtering you will need your own email program.
Does it work with webmail like Gmail, Hotmail or Yahoo?
To use Tonsho for sending large files, you will need to use our website.
To use Tonsho for spam filtering, you need to use an email program like Microsoft Outlook, Mac Mail or Mozilla
Thunderbird. You also need to access your mail through something called a POP3 server. Gmail and Hotmail
provide POP3 access to your mail, so you can set up an email program to use Tonsho with these services. Yahoo
offers POP3 access to premium customers only. For more information see:
How do I set up my mail program?
You will need to configure your email program to use our servers (mail.tonsho.com).
More details on how to configure your email program can be found on our setup page.
What should I do with my current spam filter?
With Tonsho's spam filtering you don't loose
mails from your customers and friends in your spam folder - known as false positives in the industry.
To make sure you take advantage of this any filtering that your ISP (Internet Service Provider) performs should be turned off.
You should also turn off any filtering that is performed by your email client.
Sending Files
What is the largest attached file I can send?
Anything up to 60Mb should be fine with a broadband connection. For larger files you may experience disconnection part way through sending. If you have a very fast upload speed your personal limit may be higher.
What happens if I send an email without an attachment?
Emails without attachments get sent as per normal. In fact any email
where the size of the attachments is smaller than the configured minimum go through
as normal. The default threshold is 1MB, this can be changed from the file attachment options page.
What happens to small attachments?
Small files, where it isn't necessary to use the Tonsho system, will go through as usual. By default
the threshold for using tonsho is set to 1 MB. This can be changed from from the file
attachment options page.
I sent some files already, how do I send a link to someone else?
Go to the Sent Files page and select the email. Then click
'Resend' and write your message using the Tonsho web mail. A link to the files will be inserted into the new
email automatically.
What is the file-sending limit?
There is a limit to the number of large files you can send each 90 days. If an email contains one
or more file attachments that are removed and stored on Tonsho, then that counts as one "send" (it
doesn't matter how many attachments are in the message, or how many people you send it to). If you have a Free
Account you can send up to 6 large files in each 90-day period. If you want to send more files, you can
upgrade to a Personal, Professional or Business Account which have higher limits.
How do you calculate how many files I've sent?
We keep a record of the date you send each file, including ones that you have deleted. When you
try to send a new file, we count how many you have sent in the previous 90 days and if you have already reached
your file-sending limit your email will be rejected.
What if I send a file when I'm over my limits?
If you try to send a file when you have reached your file-sending or storage space limit, then
your email will be rejected by Tonsho. If the file that you are trying to send would push you over your storage
space, then that email will also be rejected. When sending through the website, you will receive an error message
when you try to send. When sending through your own email program, the email will be returned to you undelivered.
Emails with attachments below the threshold will be delivered as normal.
Downloading Files
What happens when I click on the download button in a Tonsho email?
When you click on the download button you will be taken to the download page.
From there you can click on the files to download them when you are ready.
The download won't actually begin until you click on the files on the web page.
How do I download images from Tonsho?
When you click on images in the Tonsho download page, normally your web
browser will open the image and display it. In order to download the image
right click over the link and select "Save Target As..." in Internet Explorer,
or "Save Link As..." in Firefox.
Is there a limit to the number of times a file can be downloaded?
Yes. For Free accounts you are limited to 100 downloads of each file. This limit is higher for
premium accounts, with Business and Enterprise accounts having no limit. In addition to these file limits,
all accounts are subject to a fair usage policy that limits the total bandwidth used per month (most customers
will never reach this bandwidth restriction).
What should I do if I receive an executable file via Tonsho?
You should treat this the same way as you would an executable received as a normal email attachment.
Only run it if you were expecting it and know exactly what it is. Don't run it just
because you recognize the email address - this can easily be faked. If in doubt
just give the person who sent it a quick phone call to check.
