Frequently Asked Questions
Setup
How much does it cost?
There are currently two types of account, personal and professional.
The personal accounts are free, but have restricted features such as less storage space.
For more details of the account prices and features see our pricing & signup page.
Can I try it for free?
Yes! Just sign up for a free personal account here.
Does it work with Mac?
Yes! Our service works with all standard email clients, including Mac Mail.
Does it work with Linux?
Yes! Our services works with all standard email clients using the pop3 and smtp protocols.
It has been tested with Mozilla Thunderbird.
Does it work with online mail like Gmail, Yahoo or Hotmail?
To use Tonsho you need to use an email client like Microsoft Outlook, Mac Mail or Mozilla Thunderbird.
You also need to access your mail through something called a pop3 server.
Hotmail doesn't provide this. Gmail and Yahoo do provide pop3 access to your mail, so you can setup an email client to use Tonsho with these services.
How do I setup my mail client?
You will need to configure your email client to use our servers (mail.tonsho.com).
More details on how to configure your email client can be found on our setup page.
What should I do with my current spam filter?
With Tonsho's spam filtering you don't loose
mails from your customers and friends in your spam folder - known as false positives in the industry.
To make sure you take advantage of this any filtering that your ISP (Internet Service Provider) performs should be turned off.
You should also turn off any filtering that is performed by your email client.
Sending Files
What is the largest attached file I can send?
Anything up to 60Mb should be fine with a broadband connection. For larger files you may experience disconnection part way through sending. If you have a very fast upload speed your personal limit may be higher.
What happens if I send a file without an attachment?
Files without attachments get sent as per normal. In fact any email
where the size of the attachments is smaller than the configured minimum go through
as normal. The default threshold is 1MB, this can be changed from the file attachment options page.
What happens to small attachments?
Small files, where it isn't necessary to use the tonsho system, will go through as usual. By default
the threshold for using tonsho is set to 1Mb. This can be changed from from the file attachment options page.
I sent some files already, how do I send a link to someone else?
Just go to the sent files page and select the email. Then click 'resend' and enter the
email address of the new recipient.
Downloading Files
What happens when I click on the download button in a Tonsho email?
When you click on the download button you will be taken to the download page.
From there you can click on the files to download them when you are ready.
The download won't actually begin until you click on the files on the web page.
How do I download images from Tonsho?
When you click on images in the Tonsho download page, normally your web
browser will open the image and display it. In order to download the image
right click over the link and select "Save Target As..." in Internet Explorer,
or "Save Link As..." in Firefox.
What should I do if I receive an executable file via Tonsho?
You should treat this the same way as you would an executable received as a normal email attachment.
Only run it if you were expecting it and know exactly what it is. Don't run it just
because you recognize the email address - this can easily be faked. If in doubt
just give the person who sent it a quick phone call to check.
